Get In Touch With Ezilusx
Welcome to contact Ezilusx customer support team. We focus on durable tool vest, magnetic wristband and tool belt products for construction workers, carpenters, electricians, DIY enthusiasts and gardeners. Feel free to reach out to us for order tracking, product size consultation, after-sales return & refund, bulk order discount and other questions.
Contact Information
Official Email: service@ezilusx.com
Official Website: https://ezilusx.com
Working Hours
Monday to Friday: 09:00 – 18:00 (UTC+8)
Weekends & Public Holidays: Offline service suspended, emails will be replied within 24 hours
Response Time
- General consultation: Reply within 12 working hours
- Order & after-sales issues: Reply within 24 working hours
- Bulk wholesale & customized cooperation: Dedicated reply within 48 hours
Common Support Issues We Can Help With
- Product inquiry
- Order problems: Payment failure, order modification, shipping address change and tracking number inquiry
- After-sales service: Product quality problem, return, exchange and refund application
- Shipping policy: Global delivery time, shipping fee and customs clearance related questions
- Privacy policy related inquiries
Notice
- We are an online-only store, and we do not support offline walk-in visits or face-to-face consultations.
- Please attach your order number when sending after-sales emails, which can help us solve your problems faster.
- We do not provide phone call support temporarily, all consultations are processed via email to ensure clear record and efficient after-sales follow-up.
Last Updated: June 18, 2026