Effective Date: June 11, 2026
Last Updated Date: June 18, 2026
This Privacy Policy applies to the website ezilusx.com (the “Site”) operated byEzilusx (“we”, “us”, “our”).
We comply with the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) for California residents. This policy explains how we collect, store, use and share your personal data when you browse, register, purchase products or contact us via our Site. By accessing and using our website, you agree to the data practices described below.
1. Personal Information We Collect
We collect information you voluntarily submit and automatic technical data from your device only. We do not have any mobile applications and will never collect data via mobile apps.
1.1 Information You Provide Manually
- Full name, billing & shipping address for order delivery
- Email address, contact phone number
- Order records, checkout information and product consultation content
- Messages submitted via contact form and newsletter subscription information
- Member account login data if you register an account on our site
We do NOT store full credit card information. All payment transactions are processed by PCI-DSS certified third-party payment providers securely.
1.2 Automatically Collected Technical Data
- IP address, device model, browser type and operating system
- Website browsing tracks, page click behavior and dwell time
- General geographic location (only country and region, no precise GPS location tracking)
- Cookies and anonymous website analysis identifiers
2. How We Use Your Personal Data
We process your personal data only for legitimate business purposes listed below:
- Complete order services: Process payment, arrange logistics shipment and send order & tracking notifications
- Customer service support: Reply to your consultation, handle after-sales requests including returns, refunds and order issues
- Website optimization: Analyze anonymous visitor data to optimize website page design, product display and overall user experience
- Marketing notification: Send discount information and new product updates via email (you can unsubscribe at any time with one click)
- Risk prevention: Detect abnormal login and fraudulent transactions to protect your account and payment security
- Legal compliance: Meet mandatory local commercial and tax record requirements
3. Legal Basis for Data Processing (GDPR Compliance)
For visitors located in the European Economic Area, we process your personal data based on the following legal grounds:
- Consent: You agree to cookie tracking or subscribe to our marketing emails voluntarily
- Contract Performance: Necessary data to complete your purchase order and provide after-sales service
- Legitimate Interest: Normal website operation, traffic analysis and transaction risk control
- Legal Obligation: Data retention required by relevant local laws and regulations
4. Cookies & Tracking Technologies
Our website uses necessary cookies and basic analysis tools including Google Analytics and Meta Pixel for internal website traffic statistics only. We do not cooperate with any third-party advertising networks, and we never carry out cross-site targeted advertising.
- Necessary Cookies: Mandatory for shopping cart storage, account login and normal checkout process, cannot be disabled
- Functional Cookies: Save your preferred website currency and language settings
- Analytics Cookies: Collect anonymous visitor data to improve our website service
You can manage or reject non-necessary cookies anytime via the cookie consent popup on our homepage, or clear cookies directly through your browser settings.
5. Third Parties We Share Your Data With
We only share your necessary personal data with trusted service providers required for normal store operation. We will never sell, rent or trade your personal information to any third parties for commercial purposes, and we have no third-party advertising partners.
- Payment service providers: PayPal, Stripe for secure payment processing
- Logistics carriers: Receiver name and shipping address only for order delivery
- Official analysis platforms: Google and Meta for anonymous website data statistics
6. Data Storage & Information Security
All user data is stored on encrypted and secure cloud servers. We adopt SSL end-to-end encryption, regular server security maintenance and strict internal access control to prevent unauthorized access, disclosure, modification or loss of your personal data.
We retain your data only for necessary time periods:
- Order data: Reserved for 7 years to meet after-sales service and tax filing requirements
- Email subscription data: Reserved until you cancel your subscription actively
- Anonymous browsing data: Automatically anonymized and cleared within 24 months
7. Your Privacy Rights
7.1 Rights for All Global Visitors
- Right to Access: Request a copy of your personal data stored by us
- Right to Correction: Modify your incorrect personal information
- Right to Erasure: Request us to delete all your personal data (Right to be Forgotten)
- Right to Restrict Processing: Stop us from using your data for marketing or analysis
- Right to Withdraw Consent: Cancel cookie consent or email subscription anytime
7.2 Additional CCPA Rights for California Residents
- You have the right to inquire about categories of personal data we collected and shared in the past 12 months
- You have the right to request full deletion of your personal data
- We confirm that Ezilusx never sells any user personal data
- You will not receive discriminatory service or price difference when exercising your privacy rights
7.3 How to Contact Us for Privacy Requests
If you have any privacy-related questions, complaints or data requests, please contact us via official email:
Email: service@ezilusx.com
We will reply to all valid privacy requests within 30 business days.
8. Children’s Privacy
Our website is designed for adults aged 18 and above. We do not knowingly collect personal information from children under 18. We have no mobile apps, so there is no risk of children data collection via applications. If you find we have mistakenly collected minor information, please contact us immediately, and we will delete the relevant data completely at once.
9. External Website Links
Our website may contain links to social media platforms or third-party websites. This privacy policy only applies to ezilusx.com. We are not responsible for the privacy rules of external websites. Please check the independent privacy policy of third-party sites before browsing.
10. Policy Updates
We reserve the right to update this privacy policy to adapt to updated legal requirements or business adjustment. All revisions will be posted on this page with the latest update date. Your continued use of our website after policy updates means you agree to the revised privacy terms.
11. Contact Information
For all privacy and customer service inquiries, please reach us via:
Email: service@ezilusx.com
Website: https://ezilusx.com